Returns & Exchanges

We want you to love your locks, which is why we offer a 30-day return policy for unopened and unused products in their original packaging. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or used.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unopened, unused, and within the 30-day window from the date of delivery.

• 2.
  Contact Support

  Email our customer care team with your order number and reason for return to receive your Return Authorization.

• 3.
  Pack Your Items

  Securely package your products to prevent damage during transit and include your original packing slip inside.

• 4.
  Ship and Track

  Send your package using a trackable shipping service; once received and inspected, your refund will be processed within 5-7 business days.