Frequently Asked Questions

Everything you need to know about your Pump Haircare journey.

Are Pump Haircare products sulfate and paraben-free?

Yes, all our products are formulated without harsh sulfates, parabens, or silicones to ensure your hair stays healthy, hydrated, and free from chemical buildup.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.

Can I return a product if it doesn't suit my hair type?

We offer a 30-day return policy for unopened and unused products. If you have concerns about a specific product's performance, please reach out to our support team for a personalized consultation.

Are your products safe for color-treated hair?

Absolutely. Our gentle, pH-balanced formulas are specifically designed to be safe for color-treated and chemically-processed hair, helping to maintain vibrancy and shine.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.